Automation
Enquiries, reminders, follow-ups and routing handled automatically, with a named person taking over when a customer needs one.
Services in this area (21)
Enquiries and front desk
- Shared inbox across email, chat and social
- Email sorting and reply drafts
- Website chat answering from the business's own information
- Handover to a named person
- Missed-call to text follow-up
- After-hours enquiry capture
- AI receptionist
- Telegram or WhatsApp business bot
Reminders and follow-up
- Booking reminders
- Patient or client recalls
- Quote follow-up automation
- Invoice reminders
Routing, reporting and alerts
- Lead routing into a CRM
- Lead routing into Notion
- Daily or weekly business summary
- Alerts when something is waiting too long
- Alerts when an automation breaks
- Form automation
- Notion as the business control room
Money admin
- Bookkeeping data prep for the accountant
- Contractor split reconciliation prep
Other areas
- Health advertising and complianceWe check what your practice publishes against the Ahpra and TGA advertising rules and tell you which rule each problem breaks.16 services
- AI governanceStaff often use AI tools with no written rule. We write down which tools are allowed, what they may be used for and who checks the output.12 services
- AI set up in your businessAI set up on business accounts, pointed at your own documents, with a person in charge of what it does.9 services
- Search and AI visibilityBe easy to find on Google and Maps, and described correctly when people ask ChatGPT or Perplexity about you.25 services
- Social media and contentSocial posts and video designed, written and scheduled separately for each platform.31 services
- Websites and systemsThe website and the systems behind it: booking, payments, portals and the connections between the tools you already use.22 services
- Strategy and business analysisBefore anyone builds anything, we look at where the time and money go and write down what to fix, what to automate and what not to spend on.14 services
- Admin supportThe admin that keeps the business running: calendars, inboxes, follow-ups and records.13 services
- Training and ongoing supportWe train your team on the systems we set up, write the procedures down, and keep looking after it month to month if you want us to.19 services
Book a 15‑minute chat
Tell us what is going on in the business. If we can help, you get a written quote. If we can’t, we will say so.
Book a chatOr email office@notrealsmart.com.au