Slow or Missing Responses

Why some responses take longer

Most messages get a reply within a few seconds. But some requests involve real work behind the scenes. When you ask for a marketing audit, your Director assembles up to six specialist agents who each run their own analysis in parallel. When you ask for a competitor deep scan, the agent visits and analyses an entire website. These things genuinely take time.

What is normal

Here is a rough guide to expected wait times:

1. 1.Simple questions and chat — 2 to 5 seconds.
2. 2.Writing a blog post or social caption — 5 to 15 seconds.
3. 3.Running a website scan — 10 to 30 seconds.
4. 4.A full marketing audit (6 departments) — 1 to 3 minutes.
5. 5.A competitor deep scan — 30 seconds to 2 minutes.

If nothing appears at all

If you have been waiting more than 3 minutes with no response:

1. 1.Check your internet connection.
2. 2.Refresh the page — your conversation is saved, so you will not lose anything.
3. 3.Try sending the message again. Sometimes a request can time out if it is especially complex.

Peak times

Like any online service, response times can be slightly slower during peak usage periods. If you notice consistent slowness, it is worth trying again in a few minutes.